The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Log requests for support
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Record client support requests and requirements according to organisational standards Completed |
Evidence:
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Review client support history and details Completed |
Evidence:
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Check the information and request for accuracy and urgency according to organisational standards Completed |
Evidence:
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Prioritise support requests with appropriate personnel
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Identify guidelines for prioritising or rating client requests Completed |
Evidence:
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Prioritise client request based on its criticality or effect on business Completed |
Evidence:
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Record support request
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Document support request according to organisational requirements Completed |
Evidence:
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Refer requests to appropriate person or department for assistance Completed |
Evidence:
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